Effective Date: July 6, 2026
Thank you for shopping with SAT Business Academy. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Scope
This Shipping Policy applies only to products purchased directly from the SAT Business Academy website.
If you purchase any of our books through Amazon, your order will be processed, shipped, and delivered in accordance with Amazon’s shipping policies.
2. Products We Sell
We offer:
- Printed books (physical products)
- eBooks (digital downloads)
- Online courses and other digital learning materials
Only printed books require shipping. Digital products are delivered electronically and do not incur shipping charges.
3. Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed on weekends or public holidays. During busy periods, promotions, or holidays, processing times may be slightly longer.
4. Shipping Methods
Printed books are shipped using reliable postal or courier services.
The courier selected may vary depending on your delivery location and availability.
5. Estimated Delivery Times
Estimated delivery times are:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International Orders: 7–21 business days
Delivery times are estimates only and may vary due to customs clearance, weather conditions, courier delays, or other circumstances beyond our control.
6. Shipping Charges
Shipping charges, where applicable, are calculated during checkout and displayed before payment is completed.
Any customs duties, import taxes, or local fees for international deliveries are the responsibility of the customer.
7. Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
8. Delivery Address
Customers are responsible for providing accurate and complete shipping information.
We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply before the order can be resent.
9. Damaged or Missing Deliveries
If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.
To help us investigate your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs of the package and product
We will review your request and arrange a replacement or other appropriate resolution where applicable.
10. Digital Products
eBooks, downloadable files, and online courses are delivered electronically after payment has been confirmed.
If you experience any issues accessing your digital purchase, please contact us and we will assist you as quickly as possible.
11. Amazon Orders
Books purchased through Amazon are shipped directly by Amazon or its fulfilment partners. Shipping times, tracking, delivery, and shipping-related enquiries should be handled through your Amazon account and are subject to Amazon’s shipping policies.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us using the contact information provided on the SAT Business Academy website.
We aim to respond to all enquiries within two business days.